Privacy Notice

Data Controller Identity

tb.care is a Charitable Incorporated Organisation (CIO) registered with the Charity Commission for England and Wales under charity number 1216146 and acts as the data controller for this website. You can contact us regarding your data privacy by emailing administrator@tb.care.

Information Collected

We collect personal data when you interact with our website. This includes information provided through our website feedback forms, direct email communications, and donation submissions. The data we collect comprises the contents of your feedback messages, your email address if you contact us directly, and financial information required to process donations. We may also collect technical data regarding your visit managed through our website hosting platform.

Purpose and Lawful Basis

We process your personal data to review site feedback, respond to your enquiries, process financial contributions, and improve our charitable services. The lawful bases for processing this information under the UK GDPR include your explicit consent when submitting feedback or emailing us, the necessity of processing to fulfil a contract when you make a donation, and our legal obligations to maintain accurate financial records.

Data Sharing

We do not sell your personal data to third parties. We share your information only with trusted service providers necessary to operate our website and process your contributions. This includes sharing payment information with our donation processors and technical data with our website platform provider.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Financial data related to donations is kept for seven years to comply with statutory accounting and tax obligations. Feedback and contact data is reviewed regularly and deleted when it is no longer required for our active operational purposes.

Individual Rights

Under the UK GDPR, you possess several rights regarding your personal data. You have the right to request access to the information we hold about you, request corrections to inaccurate data, and request the deletion of your data in certain circumstances. You may also object to our processing of your data or request that we restrict how it is used. Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time by contacting us at administrator@tb.care. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. You can exercise any of these rights by contacting us via our administrative email address.

Right to Complain

If you have concerns regarding how we handle your personal data, we encourage you to contact us first so we can address the issue. You also hold the right to lodge a formal complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling their helpline on 0303 123 1113.